After that ask them to RECREATE your account. Solution: ask your Provider to DELETE your account from the Portal.
If you are using other emulator like STBEmu to access the same Portal with the same Virtual MAC address then it's most likely that Provider has detected a conflict (a cloned device) and will block access or lock it only to the first device that logged in. We recommend putting in the direct URL to the Portal.
Sometimes Portal redirect will cause this due to limitations of some Smart TV platforms.
The users can contact their providers if the problem persists.Įxperiencing difficulties with your Device, check out our “ How To ” page on how to resolve some of these issues.Smart STB gets black (white/grey) screen after "Loading Portal"? Sometimes you may get white screen, grey screen, etc. The method provided above can be used to make the subscription and fix the STB blocked error. The user needs to contact the provider or make a renewal of the service subscription. When the subscription expires the provider can block the user from accessing their services. The subscriptions vary in depending on the amount of content and the duration of the subscription. STB requires users to make a subscription. The channels can be accessed by connecting to a genuine provider. IPTV has a wide range of channels available to the user at any particular moment. The users can follow the instructions and access the content of preference.
Once the application is launched on the device of the user, instruction guides will be provided at the beginning. In some instances configuring the application may be a challenge to the user. STB emulator is the most common third party application that many users prefer for their access to channels.
The users need to subscribe to the platforms and access unlimited content display on the platforms. IPTV uses emulators to display content to many users. Once all the subscriptions are done the problem will be solved and the channels can be accessed. In such a case the user can add index HTML in the portal. In some instances, the users can experience a blank screen even after using the correct procedure. The information is used by the IPTV provider to deliver content to the users in the most convenient way. The user needs to provide the correct MAC address that is provided in the STB configuration. Step 12: Press Ok on the profile option which will restart the IPTV streaming. Press the MENU button to open the settings and scroll down to profile. The user can now press the MENU button on the remote. Step 11: After entering the MAC address click on the OK option and return to the home page of the application. Step 10: Now the user can delete the existing MAC address and type the correct MAC address which can be found on the sticker underneath the box or can be accessed from settings option. Step 9: Scroll down to MAC address and press Ok To do that after entering The Portal address URL comeback one step and press OK.
Step 8: Now the user needs to correct the MAC address as it is not right in the app settings. If a portal URL already exists it is advisable to delete it first then enter the URL provided by your IPTV service provider. The URL provides a link connection to the provider of IPTV services. Step 6: Click on the URL option on the search bar of the page. The portal has access to the details necessary to the account of the user. Step 5: On the portal settings option the user can select enter. Step 4: The user can select the profile using the right arrow key on the remote and press OK Step 3: Navigate through the menu to the option showing Profiles. Step 2: Once the app opens press MENU button on the remote to access the settings option.
The user can use STB pro or the normal STB emulator. Step 1: From the home page click on the STB emulator.